This privacy policy applies to every visitor to the FEELGOLD SDN. BHD. 202601014497 (1676595-U) website and to every customer who buys through it. It states what is collected, the purposes it is put to, who it reaches, how it is secured and the rights you hold over it.
1. Collecting Information
Four categories are collected:
Personal information covers name, email address, phone number, shipping address and billing address.
Payment information covers credit or debit card details and other payment method data; third-party payment gateways process it securely.
Order information covers products purchased, order history and customer preferences.
Website usage data covers IP address, browser type, device information, pages visited and cookies.
2. Applying the Data
Collected data is applied to five ends: fulfilling and processing your orders; contacting you about a purchase, a support enquiry or a promotional update; improving the website, the services and the customer experience; preventing fraud and securing the site and its users; and complying with legal and regulatory obligations.
3. Disclosing to Others
Personal information is never sold or rented. It is disclosed to trusted third parties who help operate the website — hosting, payment processors and shipping partners — and to legal authorities such as law enforcement or regulators, where the law requires it; every party in that chain is contractually obligated to protect the data to the standards set here.
4. Securing the Records
Industry-standard measures are in place: SSL encryption, secure servers and regular monitoring. Every commercially acceptable means is used to protect your personal information; no method of transmission over the internet is 100% secure, and that is stated plainly rather than glossed over.
5. Setting Cookies
Cookies and similar technologies enhance the user experience, track site performance and deliver personalised content. They are controllable from your browser settings and may be disabled there, though site functionality may be affected as a result.
6. Exercising Rights
Three rights are yours to exercise:
Access & correction of the personal information held about you.
Deletion of that information, subject to legal or administrative requirements.
Opting out of marketing emails at any time.